Privacy Policy — Star One Ride

November 4, 2026

At Star One Ride, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Infinity Prime Solutions, operating under the trade name Infinity Primes, collects, uses, stores, shares, and protects information when you use the Star One Ride mobile application, our website, and related transportation services.

Star One Ride is designed to connect passengers with drivers and facilitate transportation requests, trip coordination, communication, and related operational activities.

This policy applies to passengers, drivers, and other individuals who interact with Star One Ride.

By using our services, you acknowledge the information practices described in this Privacy Policy.

1. Information we collect

Depending on your account type, permissions, and the features you use, we may collect and process the following information.

1.1. Personal and Account Information

Name and surname.
Phone number and email address, when provided.
Account identifiers and authentication information.
Profile information and user preferences.
Account type, such as passenger or driver.
Information submitted to customer support.

1.2. Trip and Transportation Information

Pickup and destination locations.
Ride requests and trip status.
Driver assignments.
Trip dates, times, and route information.
Estimated and applicable transportation fares.
Trip history and related service records.
Communications associated with transportation services.

1.3. Location Information

Star One Ride uses location information to provide transportation-related functionality.

Depending on your role, device permissions, and active features, this may include:

Approximate device location.
Precise GPS location.
Passenger pickup location.
Driver availability and position.
Navigation and route coordination.
Location updates during active transportation services.

Location access may be necessary to display nearby transportation options, coordinate pickup, assign drivers, support navigation, and provide trip tracking.

For drivers, certain location-related functions may continue operating while the application is not actively displayed when required for an ongoing transportation function and permitted by the device's operating system.

Location permissions can be managed through your device settings. Disabling location permissions may limit some transportation features.

1.4. Driver and Vehicle Information

Drivers may be asked to provide information necessary for registration, verification, and transportation operations, including:

Driver identification and profile information.
Driver's license information.
Vehicle information.
Registration and insurance documentation.
Verification and eligibility records.
Availability and transportation activity.

1.5. Communications and Notifications

We may process:

Messages exchanged through the application.
Transportation status notifications.
Customer support communications.
Push notification identifiers.
Service-related notices and alerts.

1.6. Device and Technical Information

We may collect technical information necessary to operate, maintain, and secure the platform, including:

Device type and operating system.
Application version.
Device or application identifiers.
Technical events and diagnostic information.
Network and connection information.
Information used to maintain application functionality and security.

1.7. Payments and Transaction Information

Where payment, wallet, or transaction-related features are available, information may include:

Transportation fares.
Transaction references.
Wallet or account balances, where applicable.
Payment status.
Transaction history.
Receipts and related financial records.

Any payment information processed by external payment providers is also subject to the applicable provider's privacy and security practices.

2. How We Use Your Information

We process information for purposes related to operating and improving Star One Ride, including:

Creating, authenticating, and managing user accounts.
Connecting passengers with available drivers.
Processing and coordinating ride requests.
Calculating and displaying transportation fares.
Providing navigation and trip tracking.
Facilitating communication between passengers and drivers.
Sending operational notifications and service updates.
Managing driver availability and verification.
Processing transaction records where applicable.
Providing customer support.
Detecting fraud, misuse, or unauthorized activity.
Protecting the safety and security of users and the platform.
Maintaining application performance and reliability.
Complying with applicable legal and regulatory obligations.

We use personal information for legitimate service-related purposes and other purposes permitted by applicable law.

3. Location Data and Device Permissions

Location information is an important component of Star One Ride's transportation functionality.

Passenger location

Location information may be used to identify pickup points, display transportation options, coordinate ride requests, and support active trips.

Driver location

Location information may be used to determine driver availability, coordinate assignments, support navigation, and communicate trip progress.

Driver location services may operate through Android foreground services when necessary for an active driver function.

Device permissions

Depending on the features used, Star One Ride may request access to:

Precise or approximate location.
Camera.
Notifications.
Other device functions necessary for supported features.

You can manage application permissions through your device settings.

Restricting permissions may affect the availability or performance of certain services.

3. Information sharing

Star One does NOT sell personal information.

We can only share information with:

Providers of technological services necessary to operate the app.
Legal authorities when required by law.

4. Information Sharing

We may share information when reasonably necessary to provide and support our services.

4.1. Passengers and Drivers

Information relevant to a transportation request may be shared between the passenger and the assigned driver, including pickup details, trip information, and information necessary for communication and coordination.

4.2. Technology and Service Providers

We may use third-party technology providers to support authentication, maps, hosting, databases, notifications, security, communications, and other operational functions.

These may include Google and Firebase services where applicable.

Such providers process information in accordance with their applicable terms, privacy practices, and contractual arrangements.

4.3. Legal and Safety Requirements

We may disclose information when required by applicable law, valid legal process, or when reasonably necessary to address fraud, security incidents, or threats to the safety of users and others.

4.4. Business Operations

Information may be processed by authorized service providers supporting the operation of Star One Ride, subject to appropriate access restrictions and applicable legal requirements.

5. Information Security

We use technical and organizational measures intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include authentication controls, access restrictions, protected communications, and operational security procedures.

However, no electronic transmission or information storage system can be guaranteed to be completely secure.

Users should also protect access to their accounts and devices.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain applicable operational records, resolve disputes, protect users, and comply with legal requirements.

Retention depends on the type of information, the purpose for which it was collected, and applicable obligations.

Certain transportation, transaction, identity-verification, safety, or financial records may need to be retained after an account deletion request when required or permitted by applicable law.

When information is no longer required for an authorized purpose, it should be deleted or anonymized in accordance with the applicable retention and deletion procedures.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information associated with your account.
Request correction of inaccurate information.
Request deletion of your account and eligible personal information.
Ask questions about how your information is processed.
Manage device permissions.
Exercise other privacy rights available under applicable law.

To submit a privacy request, contact:

privacy@staroneapp.com

We may request information necessary to verify your identity before processing certain requests.

8. Account and Data Deletion

Star One Ride provides a public method for users to request deletion of their accounts and associated personal information.

Account Deletion Request:

https://staroneapp.com/delete-account

You may also contact:

privacy@staroneapp.com

When a deletion request is received, it may be necessary to verify account ownership and review whether certain records must be retained under applicable legal, financial, fraud-prevention, safety, or dispute-resolution obligations.

Personal information eligible for deletion will be handled through the applicable account deletion procedures.

Certain information may remain subject to restricted retention where legally required or otherwise permitted.

Submitting a deletion request does not necessarily mean that all associated information is immediately deleted. Requests are subject to verification and applicable processing requirements.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain security, remember preferences, and understand website usage.

The use of certain technologies may depend on your browser settings, consent choices, and applicable privacy requirements.

You can manage cookies through your browser settings and any available website consent controls.

10. Third-Party Services and Links

Star One Ride may integrate or link to services provided by third parties, including mapping, authentication, communications, and payment-related services.

Third-party services may operate under their own privacy policies.

We encourage users to review the privacy practices of external services they choose to access.

11. Children's Privacy

Star One Ride is not designed as a service specifically directed to children.

Transportation account eligibility and access requirements are determined by applicable law and the platform's operating policies.

If you believe personal information relating to a child has been processed inappropriately, contact privacy@staroneapp.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or applicable legal requirements.

When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

Where required by law, additional notice or consent will be provided.